Malcolm James is an accomplished Senior Service Delivery Manager at The Access Group since February 2022, possessing a strong track record of service improvement. Previously at Capita IT and Networks from October 2011 to February 2022, Malcolm served as IT Service and Contract Manager, overseeing the Norfolk County Council contract and managing P&L responsibilities. With extensive experience in IT service management, Malcolm consistently delivers high-quality service, demonstrating exceptional leadership and strategic capabilities.
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