Toby Wickenden is a seasoned professional in customer experience and business transformation, currently serving as Senior Director of Customer Platforms at The Access Group since November 2025. Previously, Toby held several senior director roles at Finastra from March 2021 to November 2025, focusing on enterprise applications and business transformation, where initiatives included enhancing customer and employee experiences through innovative technologies such as Salesforce and Generative AI. Toby’s extensive experience also includes leadership positions at Hastings Direct, Vodafone, Avenir Telecom UK, and Earthport PLC, demonstrating a robust background in strategy, operations, and customer service across various industries.
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