Will Miles is an experienced professional in client support and technical solutions, currently serving as the Support Account Manager - Team Leader at The Access Group since January 2019. In this role, Will manages a portfolio of high-value client accounts, leads a team of Support Account Managers, and ensures customer satisfaction through tailored support strategies. Previous roles at The Access Group include Support Account Manager and Technical Support Engineer, where responsibilities encompassed resolving complex technical incidents and performing root cause analysis. Will's early career involved serving as an Associate Technical Support Engineer, providing first-tier support, and a brief stint in customer service at British Gas Business. Will also has experience as a Marketing Manager at Docutech Solutions Limited. Will's educational background includes attendance at Astley Sports College from 2010 to 2015.
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