SeRonna Johnson has a diverse professional background, beginning as the Director of Operations at the Disability Resource & Advocacy Center from August 2014 to September 2017, where responsibilities included office administration. Following this role, SeRonna worked at TTEC from November 2019 to August 2025, serving as both a Customer Service Specialist and a Presales Specialist. In April 2018 to October 2019, SeRonna contributed as a Substitute Teacher at WillSub, focusing on developing and following lesson plans. Currently, since February 2025, SeRonna serves as a Qualified Behavioral Health Professional (QBHP) at The Centers, specializing in Behavioral Health Assisted Outpatient Treatment.
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