Brad Utter is currently the Head of Employer Group Medical Contact Centers at The Cigna Group, where they focus on enhancing customer engagement. They have previously held strategic positions at Humana, Midwest Dental, and Voya Financial, contributing to significant improvements in customer experience and performance management across various sectors, including healthcare and financial services. With a strong background in managing global teams and vendor networks, Brad is committed to fostering inclusive and collaborative environments. Brad earned a Bachelor's degree in Business Administration and Management from Concordia University-St. Paul and also studied at Arizona State University.
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