Sharon Smith

Sharon Smith is an accomplished business leader with extensive experience in change implementation, operational improvement, and team development within the insurance and service sectors. Currently serving as Head of Business Readiness at The Exeter since January 2023, Sharon previously held key roles at LV=, including Head of Change Implementation and Learning & Development Ops, where significant digital capabilities were implemented in claims and servicing functions. Sharon's career at Legal & General spanned over 17 years, during which leadership included managing change initiatives, service delivery teams, and operational efficiency projects that achieved substantial reductions in claims lifecycle and complaints. Sharon’s early career included roles at Cable & Wireless and Morgan Sinclair Hotels, showcasing a strong foundation in customer service and operational management.