Through our training, we equip landlords with the knowledge, skills, and confidence needed to deliver a resident-focused and efficient complaint handling service that meets the evolving expectations set by the Housing Ombudsman Service and the Regulator of Social Housing.

Our bespoke consultancy acts as a critical friend. We provide quality assurance and offer tailored solutions to meet the needs of landlords seeking expert advice or facing resource and time constraints. This includes conducting independent case, policy, and process reviews, support with Ombudsman orders and wider investigations and investigating and drafting responses to Stage 1 and Stage 2 complaints.

Our mediation is focused on social housing disputes, offering landlords an alternative approach to resolving conflicts. Whether mediating disputes between residents, directly with a resident, or addressing workplace conflicts, our team of experienced mediators is ready to assist.

The Housing Mediators

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The Housing Mediators

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Teams

Offices

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