Welcome to The HR Lobby!

I am Cristina, an Expert Consultant, HR Leader & Service Behavior Trainer, helping guest-facing businesses spot service gaps, train clear behaviors, and lock them into everyday execution.

How can WE work together:

1. THE FOUNDATION
Human Resources Consulting Projects
Before you can focus on the guest, I help you get your team in order.
> Recruitment & Onboarding
> Training & Development
> Performance Review
> Employee Engagement & Employee Relations
> Mass Recruiting & Onboarding for pre-opening hotels

2. THE BEHAVIOR 
Service Behaviors Coaching & Training
Most service training fails because it focuses on what to do, rather than how to think.
> Mystery Client Audits & Online Reviews Analysis
> Personalized Service Behaviors Workshops
> Reinforcement Actions & Rehearsal Plans
GOALS:
> Increase your TripAdvisor and Booking.com review scores
> Reduce guest complaints and service recovery situations
> Increase upselling and revenue through better guest interaction
> Strengthen your online reputation and guest loyalty

3. THE DISTINCTION 
Guest Experience Projects
The 1% that justifies the premium! I take your current service habits and strip away the unnecessary to reveal the exceptional.
> Design the guest journey 
> Build and use a simple Guest Preferences system
> Train teams to notice, predict, and surprise
> Brainstorm personalized actions to WOW your guests
> Spot the WOWportunities!

WHO do I work with:
> Hotels, boutique hotels, and resorts seeking consistency without losing character
> Short-term rental owners, managers & hosts, who want profitable guest experiences
> HORECA businesses (restaurants, cafés, bars) that refuse to be average
> Hospitality-inspired businesses (clinics, beauty & wellness, retail) aiming to upgrade how service actually feels

DM me to get started!
Or visit www.thehrlobby.com for more details.

The HR Lobby

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The HR Lobby

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