Consultancy specializing in establishing, growing and optimizing in-house  Customer Experience (CX) programs. Generating customer-focused insights and identifying process-oriented improvements to focus business objectives on satisfying customer needs and exceeding customer expectations.

Through the application of low-cost feedback collection technologies and the integration of do-it-yourself analysis methodologies, we partner with our clients to effectively capture/analyze/segment customer feedback and identify opportunities to improve product offerings and business processes from a position that more effectively understands and leverages customer sentiment.

Consulting services and offerings include: competitive analysis, prospecting surveys, customer journey-mapping, customer satisfaction surveys, voice of customer analysis, blind-brand competitive benchmarks, customer support process improvement, product innovation workshops, technology roadmapping, etc.

The [i]nterstice Group

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The [i]nterstice Group

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Teams

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