Sandra Manuel possesses extensive experience in customer service and management, beginning as a Customer Service Executive at Edureka from October 2019 to September 2022, where customer feedback was analyzed to enhance service processes. Transitioning to Codeyoung as the Manager of Customer Success from October 2022 to August 2023, Sandra led a team of five, focusing on performance coaching, issue resolution, and customer retention strategies. Currently serving as the Escalation Manager at The Knowledge Academy since September 2023, Sandra manages daily operations and addresses complex escalations with professionalism. Sandra holds a Bachelor's Degree in Computer Programming from Kristu Jayanti University.
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