The Northridge Group is a leading management consulting firm specializing in customer experience and contact center management, quality monitoring, operational analytics, technology, and healthcare services.

Consulting

The Northridge Group

The Northridge Group's headquarters in Rosemont, IL, United States

Therese Fauerbach

Larry Nettles

Marcel Henry

Cathy McDonnell

Shannon Neumayer

Diane Fiore

Lisa Butler

Kathryn M. Sullivan

Ken Fishman

Daniel Fete

Ann E. Ziegler

This department provides expert advice and guidance on strategic planning and business development.

Strategic Consulting

The Consulting and Project Management team at The Northridge Group focuses on delivering innovative solutions to enhance customer experience and optimize contact center operations. This team, led by the Director of Program Management & Compliance, collaborates on strategic projects, applying their expertise in quality monitoring and operational analytics to drive efficiency and compliance. They work closely with clients to identify needs, implement best practices, and ensure successful project delivery while fostering continuous improvement.

Consulting and Project Management

This department focuses on enhancing customer satisfaction and engagement through effective consulting and support strategies.

Customer Experience

The Advisory and Strategic Planning team at The Northridge Group is responsible for guiding the company's long-term vision and strategic initiatives. This team collaborates closely with executive leadership to identify market opportunities, enhance customer experience strategies, and optimize operational performance, ensuring that the firm remains a trusted partner in management consulting.

Advisory and Strategic Planning

The Leadership Team at The Northridge Group drives the company's strategic vision and operational excellence, ensuring alignment between organizational goals and client needs. Comprising the CEO & Board Chair, President, CFO, and Managing Director of Service Delivery, this team fosters innovation, oversees financial health, and enhances service delivery in customer experience and contact center management. Their collaborative efforts are essential in maintaining the firm’s reputation as a leader in the consulting industry.

Leadership Team

The Administrative Support team at The Northridge Group plays a vital role in ensuring the seamless operation of the firm. Comprising roles such as Executive Administrator, IT Support Manager, and Work Force Management Subject Matter Expert, this team coordinates administrative tasks, manages technology solutions, and optimizes workforce efficiency to support the overall mission of enhancing customer experience and operational excellence.

The Northridge Group

Org chart

Board & advisors

Teams

Strategic Consulting

Consulting and Project Management

Customer Experience

Advisory and Strategic Planning

Leadership Team

Administrative Support

Offices

The Northridge Group

Org chart

Board & advisors

Teams

Strategic Consulting

Consulting and Project Management

Customer Experience

Advisory and Strategic Planning

Leadership Team

Administrative Support

Offices

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