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The Northridge Group


The Northridge Group is a leading management consulting firm specializing in customer experience and contact center management, quality monitoring, operational analytics, technology, and healthcare services.


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Therese Fauerbach
CEO & Board Chair
Laura Inniss
Chief Operations Officer & President
Marriann Cole
Chief Operational Excellence Officer & Board Secretary
Jeff Quinn
Managing Principal, Technology, Telecom & Media
Bryan Gillis
Managing Principal, Growth & Emerging Markets
Mary Kane
Managing Principal, Healthcare
Petra Seals
Senior Director of Solutions & Growth
Jeremy Ahto
Managing Principal, Marketing
Ami Zumkhawala-Cook
Senior Director, Healthcare
Joe Ward
Contact Center & CX Executive Lead
Daren Moore
Executive Advisor

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