The Northridge Group is a leading management consulting firm specializing in customer experience and contact center management, quality monitoring, operational analytics, technology, and healthcare services.

Consulting

The Northridge Group

The Northridge Group's headquarters in Rosemont, IL, United States

Therese Fauerbach

Larry Nettles

Marcel Henry

Cathy McDonnell

Shannon Neumayer

Lisa Butler

Diane Fiore

Kathryn M. Sullivan

Ken Fishman

Daniel Fete

Ann E. Ziegler

This department provides expert advice and guidance on strategic planning and business development.

Strategic Consulting

The Consulting and Project Management team at The Northridge Group focuses on delivering innovative solutions to enhance customer experience and optimize contact center operations. This team, led by the Director of Program Management & Compliance, collaborates on strategic projects, applying their expertise in quality monitoring and operational analytics to drive efficiency and compliance. They work closely with clients to identify needs, implement best practices, and ensure successful project delivery while fostering continuous improvement.

Consulting and Project Management

The Administrative Support team at The Northridge Group plays a vital role in ensuring the seamless operation of the firm. Comprising roles such as Executive Administrator, IT Support Manager, and Work Force Management Subject Matter Expert, this team coordinates administrative tasks, manages technology solutions, and optimizes workforce efficiency to support the overall mission of enhancing customer experience and operational excellence.

Administrative Support

This department focuses on building and maintaining relationships with clients to foster business growth.

Client Engagement

This department focuses on managing client relationships and enhancing customer experience across various channels.

Client Services

This department provides expert advice and specialized solutions to clients in various industries.

The Northridge Group

Org chart

Board & advisors

Teams

Strategic Consulting

Consulting and Project Management

Administrative Support

Client Engagement

Client Services

Consulting Services

Offices

The Northridge Group

Org chart

Board & advisors

Teams

Strategic Consulting

Consulting and Project Management

Administrative Support

Client Engagement

Client Services

Consulting Services

Offices

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