We started The Torch Guys to offer a better way to shop for fireplaces & fire related products online. 

Yes, you can have the convenience of shopping online without sacrificing service, experience & expertise. 

You should not expect less from your dealer just because you are shopping online. Every situation is unique, including yours. We take pride in helping our customers find the right product(s) for your specific needs and desires. 

Here is what you can expect when you trust us with your business:

5 Star Service Before Buy

- Personlized Consultations - please reach out! We are here to answer your questions, provide guidance and offer up recommendations. 

- When You Call, We Answer! Live expert support via Live Chat or telephone - (202) 539-6797

- Clear & accurate information that helps you find exactly what you need

- Premium Selection at the Best Prices - we are a premier partner with the best brands in the industry. These relationships allow us to offer you the best products at the lowest prices. 

5 Star Support & Service After You Buy

- FAST, free shipping - most online stores offer free shipping. But that usually means free shipping thats SLOW. That's because most stores only have access to one or two distribution centers. When you order from us - you gain access to our network of over 20 distribution centers. Meaning YOUR order ships from the location that guarantees the fastest delivery

- Live Tracking Updates

- Live Expert Support 

- Access to Our Network of Certified Installers

- Warranty Registration

- Full Service Warranty Support

- Full Service Damage & Claims Support

The Torch Guys

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