G. Michael Smith

G. Michael Smith has over 20 years of experience in customer service and sales operations management. G. Michael began their career in 1997 as an Associate Project Manager for TV Guide, formerly Superstar Satellite/United Video. In 2000, they joined AT&T Mobility, formerly Cingular Wireless, as a Regional Call Center Manager. In this role, they managed a team of 12 Managers and 150 Customer Service Representatives, and implemented a customer retention model that was eventually adopted by all of Cingular’s call centers in the United States. In 2006, Smith moved to Mazzio's Corporation as Manager of the Call Center/Restaurant Support Center. Here, they were responsible for dispatching all delivery and carryout orders state-wide and served as hiring and recruiting manager for the call center staff. In 2011, Smith joined Coca-Cola Refreshments as Inside Sales Operations Manager - Contact Center. In this role, they led a team of up to 16 Team Managers and 350 Inside Sales Specialists, managing approximately 2.5M inbound sales calls and 3.5M outbound calls annually from retail distributors of Coke products, contributing to $1B+ in annual sales. Most recently, Smith has been the Director of Member Success for Zero since 2018.

G. Michael Smith attended Charles Page High School from 1986 to 1989. Following this, they attended the University of Phoenix from 2001 to 2005, where they studied Business Management.