Lauren R. is an experienced professional in customer retention and engagement, currently serving as Group Head of Retention at THG since August 2021, following a progressive career in CRM and marketing roles within the company. Prior to THG, Lauren worked at City Football Group from June 2017 to August 2021, where roles included Senior Fan Engagement Executive. Earlier experience includes a position as Buying & Marketing Executive at Princes Limited and a Marketing Assistant at High Point University. Lauren holds a Diploma in Professional Marketing and a Diploma in Digital Marketing from Oxford College of Marketing, as well as a degree in Business Studies and Marketing with International Studies from Bangor University and completed an exchange program in Business Administration and Management at High Point University.
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