Sam Saunders is currently the Customer Success Director at THG, a position they have held since 2025. Prior to this, Sam served as the General Manager of THG Orbit from 2023 to 2025, focusing on innovative customer service initiatives. Sam's extensive experience at THG also includes various roles in customer experience, such as Head of Ingenuity Onboarding, Senior Client Services Manager, and Live Chat Team Leader. They completed their education in English Language and Business at Ormiston Bollingbroke Academy Sixth Form from 2013 to 2015.
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