Thomas Yates currently holds the position of Group L&D Partner at THG since January 2024, after a decade of experience in Learning and Development roles at Selfridges. At Selfridges, Thomas served as a Learning and Development Consultant, focusing on training in Clienteling and Service while collaborating with stakeholders to achieve business objectives. Previous roles included Department Manager in Beauty, Service Manager for Ladies Accessories, and Sales Associate in Menswear, where Thomas demonstrated a strong ability to manage teams, develop strategic plans, and enhance customer service. Earlier experience includes a Management Trainee position at Enterprise Rent-A-Car and a Sales Associate role at Jack Wills. Thomas began a career in customer service at L'Oréal as a Kiehl's customer representative. Thomas holds a BSc in Computer Science from the University of East Anglia, completed in 2008.
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