Jayla Dunbar is a seasoned customer service professional with extensive experience in various roles within the insurance and hospitality industries. Currently serving as a Senior Customer Service Representative at Thimble since February 2024, Jayla excels in providing exceptional customer service and ensuring guest satisfaction. Prior to this, Jayla held the position of Sr. Customer Success at Noblr Car Insurance, where engagement with members across multiple channels was key. Jayla's earlier roles at Next Insurance included Claims Advocate, Claims Experience Specialist, and Customer Success Specialist, where responsibilities ranged from managing claims to process improvement. Jayla began a career in customer service with positions at IBEX, Texas State University, and Prospect Airport Services, building a strong foundation in customer interactions. Jayla holds a Bachelor of Arts in Communication and Media Studies from Texas State University and has studied French at Université Rennes 2.
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