Tim T.

Tim T. is an experienced professional in client support and success, currently serving as the Director of Client Support at Aidium Mortgage CRM since February 2024. Previously, Tim held various roles at BuildFire from June 2020 to February 2024, including Manager of Client Success and Client Success Team Lead, and worked as a Client Retention Specialist at Raken. Tim's earlier experience includes positions such as Account Manager and Customer Support Analyst at ReviewBuzz, as well as Customer Support Manager at Processing Point Inc., where operational oversight and customer satisfaction benchmarks were established. Academic credentials include a Doctor of Philosophy in Peace Studies and Conflict Resolution from Saybrook University and a Master of Arts in Conflict Resolution & Justice Studies from Portland State University, complemented by Bachelor's degrees in Sociology and Criminology and Justice Studies from California State University San Marcos.