Denise Powell is a seasoned professional in Customer Success, currently serving as the Senior Manager at Thinkific, where responsibilities include managing day-to-day operations, maintaining revenue retention forecasts, and overseeing customer interactions throughout the journey. Denise has advanced through various roles at Thinkific, from Team Lead, where a team of Customer Success Managers was spearheaded to support a $7 million ARR portfolio, to Intermediate Customer Success Manager. Prior experience includes serving as Community Lead in Sales and Account Management at WeWork and leading community and operations at lululemon. Denise holds a Bachelor’s Degree in English from Western University, earned in 2014.