Silas

Shuangyin Ge Silas is a seasoned professional with extensive experience in customer success and technical support, currently serving as the Head of Solution & Customer Success at ThinkingData since May 2025. Previously, Silas held prominent leadership roles at Kyligence, including Partner & Senior VP of Customer Success and Senior Director of Product Service & Operation, where responsibilities included building the customer success team and managing technical support operations. Silas also has a solid background at EMC, managing various technical support teams and implementing process improvements. Earlier career experiences include positions at Actuate and China Telecom, with a Bachelor’s degree in Software Engineering from Shanghai Jiao Tong University.