Stephen M.

Stephen M. has a diverse and extensive work experience spanning over two decades. Stephen has held various leadership positions in renowned companies across different industries.

Starting in 1999, Stephen worked as the Director of Customer Operations at Level 3 Communications until 2003. In this role, they oversaw a team responsible for providing presales support, project scoping and delivery, and lifecycle support for customers in Europe, as well as supporting operational teams in North America and Asia.

From 2005 to 2006, Stephen served as the Director of Support at Telstra Europe, where they developed and managed a 24x7 technical customer support team. Stephen was also responsible for monitoring network, service, and facility environments. Additionally, in an interim position, Stephen took on the role of Programme Manager during the successful separation and integration of PSINet UK into the Telstra operating environment.

Following their tenure at Telstra, Stephen joined Sony Music Entertainment as the Information Security and Technology VP from 2009 to 2011. Here, they implemented new ways of working with technology teams, focused on customer outcomes, and managed changes to finance operations to reduce risk and cost while improving performance.

In 2012, Stephen took on an interim role as the Director of e-commerce and IT Transformation at Waterstones. Stephen led the technology work post-acquisition and separation, created a new team and tech stack, and managed the transformation of applications and processes for the company's high street shops.

From 2013 to 2014, Stephen served as the Interim CIO and Digital Transformation consultant at the Bertram Group. In this role, they improved the digital educational book products, evolved the roadmap, implemented organizational changes, and managed the recovery plan for a direct-to-customer product.

Stephen then joined Sony Computer Entertainment Europe as Vice President, IT from 2014 to 2020. Stephen innovated a global martech product management approach, introduced machine learning to customer interactions, and collaborated across the business to align digital roadmaps with corporate goals.

In 2020, Stephen held multiple roles at RNIB (Royal National Institute of Blind People), including Trustee & Board Member, Board Member at RNIB Enterprises, and member of the Finance & Investment Committee. Stephen provided strategic guidance to transform the organization using technology and supported partnerships to change perceptions of blind and partially sighted individuals.

In the same year, Stephen became the Chief Technology Officer at ThirdEye Tech Limited, where they created a tech ecosystem to support small and medium-sized businesses with their digital marketing based on their business goals. Stephen also collaborated on fundraising activities, worked with partners to build the platform, and embedded security measures.

Most recently, Stephen joined Paraspara Ltd in 2023 as the Interim Technology & Product Lead. Stephen is part of the team building a disruptive startup in stealth mode, contributing to its development and success.

Overall, Stephen M. has a proven track record of leadership, innovation, and driving digital transformation in various industries.

Stephen M. has a Bachelor of Science (BSc Hons) degree in Construction Management from Leeds Beckett University. It is not specified when they obtained this degree. Stephen also pursued studies in Behavioural Economics and the Modern Economy at The London School of Economics and Political Science (LSE), but there is no mention of a specific degree earned from this institution.

In terms of additional certifications, Stephen M. completed the LSA Pro DJ Course at LONDON SOUND ACADEMY LIMITED in September 2021. In March 2021, they obtained the Certified Data Privacy Solutions Engineer™ (CDPSE™) certification from ISACA. Additionally, in November 2020, they obtained the Certified Information Security Manager® (CISM) certification, also from ISACA.