Anthony E. Washington

Anthony E. Washington currently serves as the Director of Operations for the contact center at THIScar, where responsibilities include restructuring call center services and implementing modern technologies to enhance competitiveness in the automotive support sector. Previous positions include Contact Center Director of Operations at Carphoria, where a new call center was launched, and Assistant Director of Customer Service at NHIServices / The Morrow Group, where support for a tiered sales team was provided. As Operations Manager at NCO Group, Anthony led a large BPO center for Best Buy/Geek Squad, achieving a significant turnaround in operations. Early career experience includes a role as Call Center Operations Manager at T-Mobile Global Wireless, recognized for leading a team to top performance in customer service, and as Call Center Team Manager at Bank of America. Anthony E. Washington is currently pursuing education at Kaplan University.