With around 1.700 employees, Musikhaus Thomann is world's largest music retailer. As a full-range supplier, the family-owned company sells not only musical instruments and accessories, but also lighting systems, stage and studio equipment. A store area of over 5.500 square meters, an extensive webshop and a warehouse with over 100.000 items underline our position as market leader. Sales consultants - most of them musicians themselves - or native speakers from 18 nations in the company's own contact center look after more than 13 million customers from all over the world and arrange for the shipment of up to 27.500 packages daily. 

Music

Thomann

Thomann's headquarters in Burgebrach, Germany

The Erlangen office specializes in international customer support and audio technology services.

Erlangen

The Aschaffenburg office focuses on brand partnerships, retail media, and coordinated content development.

Aschaffenburg

This department focuses on managing and enhancing customer relationships and engagement across various channels.

Client Relations

The Digital Marketing and Content Management team at Thomann is responsible for creating and executing comprehensive marketing strategies that enhance the brand's online presence and engage customers across various digital platforms. This team produces compelling content for social media, YouTube, and the website, manages online communities, and optimizes paid media campaigns to drive traffic and sales. By leveraging social engagement and targeted content, they aim to connect with a global audience of music enthusiasts and support Thomann's position as the leading music retailer.

Digital Marketing and Content Management

The Sales and Customer Service team at Thomann is dedicated to providing exceptional support and guidance to a diverse global customer base. This team of passionate musicians and multilingual professionals engages with customers to understand their needs, promote distinct product offerings, and facilitate smooth transactions. They also manage international sales initiatives and ensure that service quality aligns with Thomann's reputation as a leading music retailer, handling logistics for shipping a high volume of packages daily.

Sales and Customer Service

This department is responsible for assisting customers and addressing their inquiries, complaints, and service needs.

Customer Service

The Human Resources and Compliance team at Thomann is responsible for fostering a positive work environment, managing employee relations, and ensuring compliance with labor laws and regulations. This team oversees recruitment, training, and professional development, while also implementing quality management practices to uphold ethical standards. Their goal is to support the company's growth by enhancing employee engagement and maintaining a compliant workplace.

Human Resources and Compliance

The Leadership Team at Thomann is responsible for setting the strategic direction and vision of the company, ensuring alignment across all departments to drive growth and enhance customer experience. Comprising key executives, this team focuses on operational excellence, marketing innovation, compliance, and talent management to maintain Thomann's market leader status in the global music retail industry. Their collective expertise guides the organization in making informed decisions and fostering a culture of collaboration and performance.

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Other teams

Digital Marketing and Content Management

Sales and Customer Service

Customer Service

Human Resources and Compliance

Leadership Team