Celeste Olson is an experienced Lead Business Systems Analyst at Thomson Reuters, where responsibilities include translating user requirements into effective business solutions and resolving complex technical issues in a global work environment. With a background at Thomson Reuters since 2004, previous roles included Systems Analyst, where support was provided for Salesforce.com with over 15,000 users, and CRM Support Lead focusing on business analysis for CRM tools. Prior to Thomson Reuters, Celeste worked as a Senior Project Manager at West Group, directing activities for the CTO, and as a Service Manager at West Publishing, overseeing customer operations and financial management. Celeste holds a BA in Communication and Media Studies from Augsburg University.
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