Luis Frias is a Subject Matter Expert at ThoughtFocus, with a strong background in customer service and a focus on the mortgage department. They have over three years of experience in customer service, having held roles such as Bilingual Customer Service Representative and Customer Service Sales Representative. Luis is pursuing a degree in Marketing from Universidad Nacional Evangélica and has previously completed a degree in Marketing, Business, Management, Marketing, and Related Support Services from the same institution. Their early leadership experience at the age of 20 helped develop essential skills such as assertive communication, patience, and empathy.
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