Sean Lawlor is a seasoned Customer Success and Operations leader with over three decades of experience in both domestic and international markets. Formerly the Head of Customer Services at Cision Group, they transformed support operations and expanded the business's global reach. Sean has managed customer service and operational teams at various companies, including Verizon and Rackspace, and currently serves as the Service Delivery Manager at Thredd, focusing on enhancing service delivery functions for growth and efficiency. They have also built a reputation for advocacy in business transformation and improving the B2B customer experience. Sean holds a Certificate in Professional Management from The Open University and completed Project Management training in 2009.
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