Silvia Chang

Silvia Chang is a seasoned professional with extensive experience in customer care and account management across various industries. Currently serving as a Senior Customer Care representative at Thredd since September 2023, Silvia has previously held positions as an Account Manager at dLocal and in Customer Care at Jedox. Silvia's career includes significant roles at WEX as a Relationship Manager and Senior Account Manager, as well as experience in client services at Teledirect Telecommerce for the Facebook project. Silvia began their professional journey at Alfa Music as an Executive Artist Promoter and progressed to Section Manager at ECS Elitegroup Computer Systems, where responsibilities included contract negotiation and business strategy planning. In the music industry, Silvia worked in artist management at Seed Music Group Limited, enhancing skills in global coordination and career planning. Silvia holds a Master's Degree from Bond University and a Bachelor's Degree from China University of Technology.