Nancy-Ellen Martin is an experienced professional in customer service and program management, currently serving as the Director of Customer Service at thredUP since January 2024. Prior to this role, Nancy-Ellen held the position of Vice President of Customer Success at Jane.com from March 2022 to July 2023. A significant portion of Nancy-Ellen's career was spent at Amazon from January 2011 to March 2022, where multiple roles included Senior Program Manager, Senior Product Manager, and Global Program Manager-Operations, among others. Earlier positions included Vice President of Member Services at TurboSquid Inc and Director of Technical Support at Pool Corp. Nancy-Ellen began her career as a QA Manager at West Corporation from 1997 to 1999. Education was completed at North Carolina State University, earning a degree between August 1990 and December 1994.
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