Charlene Hernandez is an experienced professional with a diverse background in student services, insurance sales, and administrative support. Currently serving as an Underwriting Associate at ThreeFlow since March 2025, Charlene previously contributed as the International Student Insurance Sales Lead and Support at Total Scholastic Solutions from August 2022 to February 2025, where responsibilities included managing a student waiver website and enhancing customer experiences. Prior roles include Student Services Coordinator and Designated School Official at the Academy of Interactive Entertainment, Office Manager at GFK Management, Inc., and various administrative positions at Pacsafe, P.R.I.M.E. Seattle, and Full Sail University. Charlene holds a Bachelor's degree in Media Communications from Full Sail University, further strengthening a comprehensive skill set in operational support and regulatory compliance.
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