Horácio Dinalo is an accomplished IT professional with extensive experience in service desk leadership and help desk management. Currently serving as Service Desk Lead at MerchSource since November 2021, Horácio previously held positions such as Lead Help Desk Analyst at City National Bank and IT Service Desk Manager at Belkin International. With a focus on delivering exceptional customer service and improving operational workflows, Horácio has developed and implemented procedures for asset inventory and ticket tracking. Experience includes overseeing the helpdesk team at Shutterfly, managing IT support solutions, and acting as a primary point of contact for complex technical escalations. Horácio’s educational background includes studies at Centro Universitário Braz Cubas from 1997 to 1999.
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