Thrive
Tracy Whitaker is an experienced professional in customer success and training development. Currently serving as a Customer Success Lead at THRIVE since August 2020, Tracy leads a team of customer success managers, driving performance and maximizing ROI for clients. Previous roles at THRIVE include Senior Customer Success Manager and Customer Experience Manager, focusing on complex enterprise customers and supporting implementation processes. Before joining THRIVE, Tracy worked at Retail Marketing Group as National Training and Development Manager, where responsibilities included designing training strategies and managing sales teams for LG UK Home Appliance. Earlier experience at Shop Direct involved outbound sales in a call center environment. Tracy studied at Heart Of Worcestershire College from 2018 to 2019.
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Thrive
Thrive is the industry's fastest-growing learning technology company headquartered in the Nottinghamshire countryside and located around the world from Melbourne to Miami to Manchester. 2018 was the year we decided to rewrite the rule book. Doing things differently is in our DNA and we saw an opportunity to build a truly modern learning experience completely from scratch. Fast forward to today, we’ve replaced hundreds of traditional LMS’s and our customer base has grown to 320+ global brands including Vodafone, McLaren, Sky, British Airways, Matalan and Volvo and we continue to deliver the industry's best customer experience from SLA smashing support to showstopping events.