Carmen Phang

Carmen Phang is the Head of Customer Support & Customer Success at ThriveCart, a role they have held since the company acquired Piktochart in December 2024. With over a decade of experience in Customer Support, Customer Success, and People Leadership in the SaaS industry, Carmen leads a fully remote support team, focusing on optimizing customer experiences through AI-driven workflows and automation. Previously, Carmen worked at Piktochart in multiple roles, enhancing support operations and team culture while achieving high customer satisfaction metrics. They are also an active member of Support Driven, contributing insights to a global community of customer experience professionals. Carmen holds a Bachelor’s Degree in Management from Universiti Sains Malaysia.