Matt Ward is an experienced professional in service delivery and operations management, with a robust background in customer service and technical support. Most recently, Matt served as Service Delivery Manager at Thrive, leading a team of 19 engineers to achieve customer service excellence and adhere to service level agreements. Prior roles include Manager of Outage & Problem Management at Dataprise, where Matt developed a company-wide Major Incident Management process, and Director of Service Operations at Under Armour. Matt holds a Bachelor of Science in Business Management from Salisbury University.
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