Scott Lee

Scott Lee is an experienced operations and contact center manager with a strong track record of leading teams in various industries, including financial services and customer support. Currently serving as Contact Center Manager at Thrivent since September 2022, Scott has previously held significant managerial roles at Optum, DXC Technology, and Republic Services. With a consistent focus on improving customer satisfaction, Scott has managed large teams and operations, utilizing extensive expertise in performance monitoring, process improvements, and team development. Scott's academic background includes an Associate's degree in Business Administration and Management from Ivy Tech Community College and further education at Ball State University.