Wayne Harrington is an experienced professional with over 20 years in call center and operations management. Currently serving as the Director of Contact Centers at Thrivent since October 2021, Wayne has previously held significant positions including Director of Contact Center/Customer Experience at Technology Transformation Services, where leadership included overseeing major transformations in a 1000+ person operation. Prior roles include Senior Manager for Business Process Outsourcing at DXC Technology, responsible for call centers and digital transformation for over 1000 employees, and Operations Manager at Prudential Financial. Wayne also served as Assistant Director at The Hartford, showcasing a continued commitment to operational excellence throughout his career. Wayne is an alumnus of The College of St. Scholastica.
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