Emily H. is an experienced professional with a strong background in training and customer service. Currently serving as a Senior Training Partner at Thryv since July 2017, Emily leads the onboarding of new employees and delivers engaging training on company culture and systems. Previously, as a Training Partner, responsibilities included implementing training curricula and enhancing SOPs using various technologies. Prior experience includes working as a Senior Client Care Advocate at DexYP, where Emily utilized problem-solving and negotiation skills to build rapport with clients, and as a Trusted Professional at Sykes Enterprises, where comprehensive customer engagement was provided in financial services. Early work experience as a Sales Associate at Old Navy involved handling transactions and maintaining store presentation. Emily holds a Bachelor of Science in Organizational Communication from King University and a Bachelor's degree in Liberal Arts and Sciences from The University of Virginia's College at Wise.
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