Jenny Cunningham is a seasoned Senior Business Analyst at Thryv, where responsibilities include enhancing online applications, metrics, and reports to meet corporate initiatives. With a strong foundation in gathering business requirements and collaborating with software developers, Jenny leads projects that ensure user needs are met while managing downstream impacts. Prior experience includes serving as an Executive Claims Specialist and a Customer Care Senior Negotiator at Dex One, where claim negotiation and customer issue resolution were key roles. Jenny holds a Bachelor's Degree in Information Technology from King University and is currently pursuing further education through Trailhead by Salesforce.
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