Peyton Nugent

Peyton Nugent has a strong background in customer experience, with their most recent role as a CX Team Lead at Thuma starting in November 2022. Prior to that, Peyton worked as a Senior CXA at Thuma from July 2022 to November 2022, and as a Customer Experience Associate from May 2021 to July 2022.

Before joining Thuma, Peyton worked at Rent The Runway as a Customer Experience Associate from August 2019 to April 2021. In this role, Peyton managed inbound email and phone volume, completed manual outbound outreach for promotional and anti-churn campaigns, and assisted customers with various inquiries and issues. Peyton also worked as a Nordstrom Lingerie Sales Associate at Nordstrom from June 2018 to January 2019. In this role, Peyton provided bra fittings, styled customers during special events, and assisted with visual merchandising.

Overall, Peyton Nugent has gained extensive customer experience skills and has demonstrated a dedication to providing excellent service throughout their career.

Peyton Nugent obtained a Bachelor of Arts degree in Fashion Merchandising from Virginia Commonwealth University, where they studied from 2015 to 2019. In 2018, they also engaged in a Spring Study Abroad program at the University of Westminster, focusing on Fashion Merchandising.