Brian Chang is a global operations leader with extensive experience in both physical and digital environments, having worked at Airbnb and Google. They served as the Director of Experience in Community Support at Airbnb, where they formed teams, drove company-wide initiatives, and explored technology applications to enhance customer service. Previously, at Google, Brian held roles in product operations, managing support services for various digital content platforms. They possess a BS in Mechanical Engineering from Washington University in St. Louis and an MBA in Operations and Organizational Behavior from UC Berkeley. Currently, Brian is the Director of Service Operations at Thumbtack.
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