Deanna Gardner

Deanna Gardner possesses extensive experience in quality management within customer support operations. Currently serving as Manager II of Quality at Thumbtack since August 2019, Deanna oversees multiple teams, including Customer Support, Proactive Chat, Customer Outreach, and Refunds, fostering a significant improvement in CSAT scores from 73% to 82%. Previous roles at Thumbtack included Manager I of Quality and Senior Quality Assurance Analyst, where critical contributions included developing quality assurance frameworks and conducting audits to ensure high performance. At eBay, Deanna progressed from Customer Support Representative to Quality Assurance Coach, executing successful training initiatives and transforming underperforming teams.