Rusty Lopez

Rusty Lopez is a seasoned professional in customer experience and operations within the FinTech sector, currently serving as a Customer Experience Operations Improvement Specialist at Thunes since September 2022. Responsibilities include conducting global Quality of Service analyses to tackle remittance and payment transaction issues while developing projects to enhance service quality. Prior to this role, Rusty held various positions at Xoom, a PayPal Service, from June 2014 to September 2022, ranging from Technical Customer Operation Analyst to Fraud Analyst, focusing on transaction monitoring and fraud investigations. Rusty possesses a Bachelor's degree in Information Technology from STI College Novaliches, earned between 2010 and 2014.