Arpit Sethi is a Managing Director and Head of Process Performance & Strategy Services at TIAA, with extensive experience in transforming mission-critical business processes to drive organizational success. Previously serving as a Senior Director, Arpit led the organization's first citizen development team, achieving significant cost savings and enhancing operational performance. Arpit has a Master’s degree in Engineering Management from Duke University and a Bachelor’s degree in Polymer Science & Chemical Technology from Delhi College of Engineering. With a proven track record in delivering innovative solutions and collaborating with senior executives, Arpit excels in aligning business objectives with actionable strategies.
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