Charles Leon currently serves as an Associate at TIAA, focusing on IT Infrastructure, Desk assistance, Process Improvement, and Team Management since September 2023. Previously, Charles held various roles at NCR Corporation from June 2011 to October 2016, including Subject Matter Expert of Global Account Management, Senior Technical Specialist, Team Leader Service Desk, and Technical Analyst, where responsibilities encompassed managing login accounts, training team members, and ensuring Service Desk efficiency. From July 2019 to September 2023, Charles worked as IT Operations Manager at Lauren Information Technologies. Charles holds an MBA in Information Technology from Welingkar Institute of Management and a Bachelor of Commerce from the University of Mumbai.
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