Jacob S. is currently the Director, Experience Design Lead B2C at TIAA, a role they began in 2023. With 18 years of experience in strategic global user experience design, Jacob has specialized in scalable responsive web and mobile applications, impacting millions of users and generating significant digital revenue. Their past roles include Associate Creative Director at Citi and VP, Lead User Experience Designer at JPMorgan Chase & Co., where they developed solutions for various digital products such as consumer banking and e-commerce platforms. Jacob holds a Bachelor's Degree from Universidad Metropolitana and has also engaged in a Mathematics program at Hadassah Academic College.
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