Jeffrey Hess

Hess' experience in customer success spans more than two decades. He has successfully led teams at enterprise software companies, including SAP and BMC Software, by aligning go-to-market strategies to create differentiated and unique experiences for customers. Most recently, as the senior vice president of worldwide pre-sales and customer experience at BMC Software, Hess developed a modernized end-to-end customer experience and created a unified, high-performing global organization to support all critical go-to-market activities.