Raphael Silva is a software engineering manager with a strong background in information technology. Currently, they lead engineering at Ticket and have previously served as IT System Manager and Scrum Master at RB Serviços, where they focused on agile methodologies and process optimization. Raphael has held various system analyst roles at prominent institutions, including Banco Nossa Caixa S.A. and Itaú Unibanco, contributing to significant projects involving risk control systems and internet banking migrations. They hold a Master of Business Administration in Information Technology Management and are pursuing further education in Software Architecture.
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