Matthew Wilkinson

Matthew Wilkinson has a Bachelor of Arts degree in History from Newcastle University. Matthew has had extensive experience in Contact Centre Operations, with notable roles at Ticketmaster and Newcastle Building Society. Their current role at Ticketmaster involves leading 23 markets to provide exceptional fan service and managing costs, with a focus on digital transformation and navigating the impact of COVID-19 on the industry. Previous roles include managing contact centre operations for Ticketmaster UK, overseeing major tournaments like the Rugby World Cup 2015 and Commonwealth Games 2014. Matthew has also worked on projects such as the transition of international markets to a new digital platform and supporting the delivery of London 2012 from a technology and operational standpoint.