Stephanie Merrill is currently the Director of Payments Optimization at Ticketmaster, a role they have held since 2022. Previous to this, they worked at Venmo from 2015 to 2019, where they progressed from Operations Manager to Senior Operations Manager and Group Leader of Consumer Risk Investigations, significantly improving team performance and customer service metrics. Before Venmo, Stephanie was at Braintree for a year as Domestic Sales Support Lead and held various roles, including Credit Analyst and Merchant Onboarding Lead, optimizing processes across international markets. They earned a Bachelor of Science in Education from Illinois State University in 2006.
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