Tom Thal is a seasoned professional with extensive experience in software quality engineering and customer service. Currently serving as a Senior Engineer I - Quality at Ticketmaster since July 2003, Tom has been involved in the complete software testing lifecycle, utilizing JIRA for Agile project management and bug tracking. Previous roles at Ticketmaster include Partner Services Account Manager and Customer Care Supervisor, where Tom developed client business strategies and managed call center teams. Prior to Ticketmaster, Tom was a Ticket Sales Representative for the Chicago Bulls, where significant revenue generation was achieved. Tom holds a Bachelor of Science degree in Sports Marketing from Northern Illinois University and completed high school at Crystal Lake South High School.
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