TicketReturn
David Schaening is a seasoned technical support professional with extensive experience in IT support and troubleshooting. Currently serving as a Senior Technical Support Specialist at TicketReturn since October 2014, David is responsible for addressing technical needs related to hardware, software, network, and firmware for both internal employees and clients. Prior experience includes roles as a Help Desk Technician at SMS Systems Maintenance Services and Cabarrus County Government, where David provided tier 1 and tier 2 support to a large user base and assisted with various IT applications. David's career began as a Technical Solutions Analyst 1 at Dell, focusing on networking and hardware issue resolution. David holds an education credential from Rowan-Cabarrus Community College, completed between 1998 and 2001.
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